I/O board with missing pins sold on Amazon
Posted: Wed Mar 31, 2021 2:36 am
Hello,
A while ago, I bought a 5.1 I/O analog board (as part of a bundle that also contained the USB hub and the DRAM expansion) on Amazon.it, from the 3rd party seller.
The board basically works but, it doesn't have any pins to connect its own USB-like port to the User port of the underlying DE-10 mainboard, making the USB connector completely useless, but I only realized that after trying to connect the Midilink from legacypixels.com, and by then I was already outside the standard 30 days return period.
Tried to contact the seller, and of course, he was completely clueless, I don't think he even understood the problem or knew what he's selling, because the only thing he did was to send a link to the generic Mister project page on Github, as if I needed some help installing it...I seems that most of the boards sold on Amazon are like that, I'm sure somebody in China must have built many of them, and "forgot" to add the pins, and sellers don't even know what the problem is, or they don't care, assuming most of users won't notice.
But that's not the interesting part. I ordered another board from a reputable seller listed on this forum, so I'm sure my problem will be fixed.
The interesting part is that I thought: if I couldn't return the board, I could AT LEAST warn other potential customers of the problem, so I wrote a feedback, explaining exactly the issue about the missing pins. After a couple of days, AMAZON REJECTED MY REVIEW.
It was the first time I ever wrote a review on Amazon, and this is what I found out:
- If a review is rejected, Amazon won't tell you exactly WHY. They only say "it doesn't meet the community guidelines"
- Even if they told you why a review was rejected, it won't matter, since you are not allowed to write a new/amended review for the same product, after the first one has been rejected
So I'm posting here, with the following suggestions:
1) Be aware of those sellers on Amazon and check the product pictures to see if you can make out the pins. Yes, they DO say the board includes the pseudo-USB user port so, technically, this can be considered a fraud, since the port is completely useless, lacking any electrical connection with the DE-10 mainboard.
2) If you really want to order the IO board on Amazon, check for the missing pins as soon as you received it, so you are inside the return period.
3) It would be best to buy from any of the reputable sellers listed here, at least they KNOW what they are selling...
A while ago, I bought a 5.1 I/O analog board (as part of a bundle that also contained the USB hub and the DRAM expansion) on Amazon.it, from the 3rd party seller.
The board basically works but, it doesn't have any pins to connect its own USB-like port to the User port of the underlying DE-10 mainboard, making the USB connector completely useless, but I only realized that after trying to connect the Midilink from legacypixels.com, and by then I was already outside the standard 30 days return period.
Tried to contact the seller, and of course, he was completely clueless, I don't think he even understood the problem or knew what he's selling, because the only thing he did was to send a link to the generic Mister project page on Github, as if I needed some help installing it...I seems that most of the boards sold on Amazon are like that, I'm sure somebody in China must have built many of them, and "forgot" to add the pins, and sellers don't even know what the problem is, or they don't care, assuming most of users won't notice.
But that's not the interesting part. I ordered another board from a reputable seller listed on this forum, so I'm sure my problem will be fixed.
The interesting part is that I thought: if I couldn't return the board, I could AT LEAST warn other potential customers of the problem, so I wrote a feedback, explaining exactly the issue about the missing pins. After a couple of days, AMAZON REJECTED MY REVIEW.
It was the first time I ever wrote a review on Amazon, and this is what I found out:
- If a review is rejected, Amazon won't tell you exactly WHY. They only say "it doesn't meet the community guidelines"
- Even if they told you why a review was rejected, it won't matter, since you are not allowed to write a new/amended review for the same product, after the first one has been rejected
So I'm posting here, with the following suggestions:
1) Be aware of those sellers on Amazon and check the product pictures to see if you can make out the pins. Yes, they DO say the board includes the pseudo-USB user port so, technically, this can be considered a fraud, since the port is completely useless, lacking any electrical connection with the DE-10 mainboard.
2) If you really want to order the IO board on Amazon, check for the missing pins as soon as you received it, so you are inside the return period.
3) It would be best to buy from any of the reputable sellers listed here, at least they KNOW what they are selling...